The client operated multiple clinics and struggled with manual appointment management and high patient wait times. They aimed to introduce a healthcare app that would allow patients to book appointments, consult doctors online, access digital prescriptions, and make secure payments. The platform needed HIPAA compliance, multilingual support, and scalability to serve both urban and rural regions of Kenya.
Developing the app came with several critical challenges:
Data Security: Ensuring HIPAA compliance and safeguarding patient records.
Video Consultations: Building a stable telemedicine module with high-quality video.
Multi-Clinic Management: Integrating schedules from different clinics and doctors.
Payment Integration: Supporting local wallets and international payment gateways.
We started with a discovery workshop to map patient and doctor journeys. Agile methodology was applied to develop modules for patients, doctors, and admin. Telemedicine was powered by Twilio’s API for seamless video consultations. We implemented Firebase for real-time updates and AWS for secure, scalable cloud hosting. A role-based access system was designed to maintain strict data privacy. The app underwent rigorous QA testing to meet healthcare compliance standards before launch.
The final solution was a robust healthcare mobile app designed to simplify patient care and optimize clinical operations.
Telemedicine Consultations: High-quality, secure video calls with licensed doctors.
Smart Appointment Booking: Patients could book, reschedule, or cancel visits with ease.
E-Prescriptions: Doctors issued secure digital prescriptions directly in the app.
Multi-Clinic Support: Centralized platform for managing doctors across multiple branches.
Patient App: Profile management, appointment scheduling, health records, and payments.
Doctor App: Availability management, e-prescription generation, and video consultations.
Admin Dashboard: Clinic management, doctor performance insights, and revenue tracking.
Payment Options: Integration with Stripe and local wallets like M-Pesa.
Push Notifications: Appointment reminders, prescription alerts, and health tips.
Reports & Analytics: Data insights for operational efficiency and patient engagement.
The healthcare mobile app delivered measurable impact for the provider:
reduction in patient waiting times
increase in online consultation adoption within 6 months
improvement in appointment scheduling efficiency
more patient retention through personalized care features
revenue growth from digital channels
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