Havenly was designed to fix the fragmented luxury property search experience. Using machine learning, immersive media and user-friendly features, the platform suggests homes, shows virtual tours and offers information about locations, all in one place. Havenly aims to make it easier for buyers, speed up buying decisions and increase security for high-value transactions.
Understanding the specific needs of luxury buyers is important. Buyers in the luxury real estate market are looking for more than what is listed, expecting meaning, trustworthiness and an outstanding digital service as well. We had to figure out how to combine all these requirements into one platform.
Information Overload and Fragmentation Luxury buyers had a hard time searching because information was scattered among several places and agents.
Lack of Personalization Usually, the listings on these websites weren’t tailored to people’s unique needs, wants or sense of location.
Transparency and Trust Buyers questioned the accuracy of listings and agent reliability, which stalled transactions and eroded confidence.
Time-Intensive Process Working professionals had limited time for additional meetups with agents, going to view unimportant properties and long-lasting negotiation processes.
To get started, we held in-depth interviews with users and documented their entire luxury shopping process to find areas of friction. With these findings, we created targeted ways to serve new luxury buyers, investors, and international clients.
The advanced development tools and framework used to design the platform, with AI feed logic, listing integration and AR tools being brought out in several iterative sprints. The system was built with a focus on growing with the business, being responsive and ensuring user data was protected according to GDPR and CCPA standards. To improve both the interaction with the website and how it works, A/B testing, heatmaps, and feedback from users were central.
To address these problems, we built a platform centered on curated experiences, an advanced search system, and complete transparency.
AI-Powered Personalization The recommendation engine uses information about buyers’ interests, where they want to live, and their way of life to present relevant properties.
AR & Immersive Experiences To help buyers see homes as if they were right there, we merged WebXR and panoramic 3D rendering on our website.
Consolidated Property Intelligence Multi-sourced information from MLS, private agents and outside listings blended to form detailed and immediate listings.
Secure Buyer-Agent Matching Designed an algorithm that verifies agents and agencies to ensure users connect only with those that have been tested, which adds to the credibility of the platform.
Smart Scheduling & Legal Assist By using integrated calendars and AI document assistants, it is now simpler to take a property from viewing to signing.
Luxury Property Feed AI provide personalized suggestions for properties based on your area, your budget, your interests, and the way properties look.
Virtual Concierge A virtual agent answering questions, recommending properties and taking care of viewing bookings whenever needed.
Exclusive Listing Access Buyers get access to homes available prior to being listed on mainstream MLS sites.
360° AR Home Tours Use mobile or VR to take yourself on a tour of different homes.
Agent Rating and Matchmaking Check an agent’s track record, see what properties they have sold in the past, and look at any reviews before talking to them.
Encrypted Document Sharing Store and access all contracts, sales agreements and related paperwork via the in-platform archive provided.
Havenly's intelligent, immersive, and intuitive platform has transformed how luxury properties are discovered and acquired.
Reduction in Time Spent Searching
Increase in Buyer-Agent Engagement Rate
Faster Property Decision Time
User Satisfaction Rate with AI Recommendations
Increase in Access to Exclusive Listings
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