The client is a reputed on-demand home services provider offering a wide range of household maintenance solutions. They envisioned a handyman app that would allow customers to easily book, track, and pay for services in real-time. The platform needed to ensure convenience for end-users, while also providing a reliable job management dashboard for service providers. With a focus on user experience and scalability, the client aimed to transform the way customers interact with professional handyman services.
As the project targeted both consumers and service providers, our team encountered unique challenges
Seamless Booking & Scheduling: Designing an intuitive interface that manages multiple service bookings without conflicts.
Real-time Tracking: Enabling GPS-based live tracking for service professionals with minimal battery consumption.
Secure Payments: Integrating multiple payment gateways with fraud detection to ensure customer trust.
Provider Management: Building a robust backend for onboarding, background verification, and rating systems.
We began by understanding the client’s existing pain points in traditional service booking. Through discovery sessions, we defined user personas and mapped customer journeys to identify gaps. Using Agile methodology, we designed the app with a mobile-first approach, ensuring quick load times and intuitive navigation. Modules such as booking, tracking, payment, and provider dashboards were developed iteratively and tested in sprints.
Security protocols were enforced using token-based authentication and encrypted transactions. Each feature underwent multiple QA cycles, ensuring high performance before launch.
Our team developed a scalable handyman app that enhanced both customer convenience and service provider efficiency. Core features included.
Instant Booking: Customers could instantly book services, choose time slots, and receive booking confirmations in real-time.
Automated Notifications: Push alerts for booking status, service provider arrival, and payment receipts improved transparency.
Smart Matching Algorithm: The app matched users with the nearest available handyman based on skills, ratings, and availability.
Service Provider Dashboard: Professionals could manage schedules, accept/reject jobs, and track earnings from a single panel.
User-Friendly Interface: Designed for quick booking, featuring category filters, service history, and one-tap repeat booking.
Secure Payment Gateway: Integrated Stripe and multiple wallets for safe, instant, and reliable transactions.
Live Tracking: Real-time location updates for users, enabling transparency and trust in service delivery.
Provider Verification: Automated KYC and background verification process for service professionals.
Ratings & Reviews: Customers could rate services and leave feedback, helping maintain quality standards.
Analytics Dashboard: Admins could monitor revenue, bookings, cancellations, and user engagement trends.
Our custom handyman app successfully streamlined the client’s operations and enhanced customer satisfaction.
increase in new customer sign-ups
faster booking confirmation
improvement in provider response rate
reduction in no-show appointments
higher repeat bookings within the first quarter
EMFI Group is an intelligence-driven financial services company. They provide asset and wealth management in addition to execution, trading, custody, and clearing services.
DentalInsider is a robust platform that helps dental professionals boost their online presence, simplify reputation management, and connect them with patients actively seeking dental care.
Autonerd was built with Bubble to help car dealerships enhance and improve the vehicle auction process. The system speeds up how new participants start, provides listings for vehicles and ensures auctions can be transparent with with all the live data.
Thank you for getting in touch! Kindly fill the form, have a great day!
