The client operated multiple car wash centers and wanted to expand by offering doorstep car cleaning through a mobile-first platform. Traditional phone bookings caused scheduling conflicts, delayed service times, and poor customer satisfaction. They envisioned an app that could manage customer bookings, track service providers in real-time, and provide digital payment options. The solution needed to be scalable, reliable, and capable of handling growing demand across Oman.
Developing the app presented several challenges that needed robust solutions:
Real-Time Scheduling: Managing multiple booking requests and assigning service providers efficiently.
Location Accuracy: Implementing precise GPS tracking for service providers.
Payment Flexibility: Supporting digital wallets, cards, and cash while ensuring PCI compliance.
Provider Management: Offering service professionals tools to manage availability, jobs, and ratings.
We began by analyzing the client’s existing car wash operations and customer journey. Using Agile sprints, our team developed separate modules for customers, service providers, and admin. The customer app allowed easy booking and payment, while the provider app enabled job acceptance and route optimization. We integrated Google Maps API for accurate navigation and Firebase for real-time notifications. Security protocols ensured safe transactions and data privacy. Rigorous QA testing was performed to guarantee reliability across different devices and networks.
The final car wash app provided a seamless experience for both customers and service providers. Key solutions included:
Instant Booking: Customers could schedule doorstep car wash services with flexible time slots.
Real-Time Tracking: GPS-enabled tracking for providers ensured transparency and faster service.
Digital Payments: Multiple secure payment options including cards, wallets, and cash on delivery.
Provider Dashboard: Service professionals could manage jobs, availability, and performance reviews.
Customer App: Simple booking interface, service packages, and digital receipts.
Driver/Provider App: Route optimization, service timer, and earning history.
Admin Panel: Centralized dashboard for managing bookings, providers, and revenue.
Push Notifications: Automated alerts for booking confirmations, arrivals, and offers.
Subscription Plans: Loyalty packages for regular car cleaning services.
Analytics Module: Business insights into customer preferences and revenue trends.
The car wash app delivered impactful results for the client:
increase in customer bookings within 3 months
faster booking and scheduling process
higher customer retention through subscription plans
improvement in provider efficiency
growth in revenue through digital channels
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